Warranty Service
The KWAD Rosin Press Warranty Service Program is a structured, compliance-aligned support offering designed to protect your capital investment while ensuring consistent, high-performance operation in demanding production environments. Built from a manufacturer’s perspective with real-world operational insight, this warranty balances protection, accountability, and service responsiveness—without overextension or ambiguity.
Coverage Overview
The KWAD Rosin Press Warranty provides coverage against defects in materials, workmanship, and core system performance under normal, intended use conditions within a controlled processing environment.
Covered Components Include:
Structural press frame and load-bearing assemblies
Hydraulic or pneumatic actuation systems (cylinders, regulators, valves)
Heated platen assemblies (including embedded heating elements and thermocouples)
Electrical control systems (PLC, HMI interface, relays, contactors)
Factory-installed wiring harnesses and control panels
This coverage ensures that critical operational systems perform within their specified tolerances when properly installed and maintained.
The KWAD Rosin Press Warranty is provided for a defined term from the date of delivery or commissioning (as specified on the customer invoice or agreement). Extended warranty options or service contracts may be available upon request.
Customer Requirements & Pre-Installation Checklist
Before installation can begin, the following site requirements must be met by the customer:
- Drain Access
- A 2” PVC drain access must be provided either at or above ground level or integrated into an appropriate ground-level drain system.
- Water Supply
- A non-heated water inlet must be available at the incoming tank location to support system operation.
- Compressed Air Supply
- A compressed air line must be installed, capable of delivering up to 120 PSI, and must include a female industrial quick-connect fitting.
- Electrical Power (To be installed by a certified professional)
- A 208V - 220V AC, 20A, 3-Phase, 60Hz circuit must be available at the machine location.
- If a chiller option is included, an additional 220V AC, 60A, 3-Phase, 60Hz circuit must be installed at the unit’s location.
- If a chiller is not included, the customer must ensure sufficient ice is available on-site for system commissioning.
- All electrical connections must be installed by a certified professional and verified before our team arrives for installation.
- Chiller Placement & Requirements (If Applicable)
- The chiller must be placed on a concrete slab to ensure stability and proper operation.
- The chiller must be covered with a canopy positioned at least 6 feet above the unit to protect it from environmental elements.
- If the chiller is installed indoors, there must be a minimum clearance of 3 feet on the left and right sides and 6 feet of overhead clearance to allow for proper airflow and maintenance access.
Service Time Frame
- Standard Installation: 1-2 business days, depending on site readiness and access.
- Commissioning & Testing: Up to 1 additional business day to verify system functionality and performance.
Service Expectations & Terms
- The customer is responsible for ensuring all required utilities (drain, water, air, and electrical) are fully operational before installation begins.
- Any delays due to incomplete site preparation may result in rescheduling and additional service charges.
- Our team will conduct a full system check, including pressure tests, electrical verification, and water flow assessment.
- We will calibrate and test the system for proper operation and efficiency.
- Customers will receive basic operational training on system use and maintenance.
Additional Notes
- If additional modifications or adjustments are needed due to site conditions, they will be billed separately.
- If onsite power or infrastructure issues prevent installation, the service will need to be rescheduled, and additional fees may apply.
- A signed installation completion report will be provided upon final system verification.
For scheduling or additional inquiries, please contact our support team in advance to confirm your site’s readiness.
Specifications
| Equipment Family | Rosin Press or Spin Flow Separator or Smart Agitator or Snow System |
| Equipment Type | KWAD or AIR or FLUID or DUAL or SM50 or SM85 or SM132 or SM290 or Chiller8HP or Chiller10HP or Chiller15HP |
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