Effective Date: October 31, 2024

At Access Rosin, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit accessrosin.com or use our services, including communications via SMS. By using our website or services, you agree to the practices outlined below.

1. Information We Collect

Personal Data:

We may collect the following types of personal information:

• Full name, phone number, email address, and billing/shipping details
• IP address, browser type, and browsing behavior
• Communications preferences and history (e.g., email, SMS)

This data may be collected through form submissions, orders, cookies, or tracking pixels.

Non-Personal Data:

We may collect anonymized data such as:

• Device type, browser version, and general geographic location
• On-site behavior and traffic analytics

2. Purpose of Data Collection & Use

We use collected information for the following purposes:

• Fulfillment of orders and customer service
• Sending transactional and promotional communications, including SMS messages
• Analytics to improve user experience and website performance
• Personalized marketing across the web

Third-Party Sharing:

We may share your information with trusted service providers, including:

• NextRoll (AdRoll): For targeted advertising and remarketing across websites
• RingCentral: For sending SMS messages, appointment reminders, and order-related alerts
• Web hosting, analytics, and customer support providers under strict confidentiality agreements

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

3. SMS Communications & Consent 

1) SMS Consent & Privacy

Phone numbers collected for SMS consent are used only to deliver the messages you’ve requested from Access Rosin. We do not sell or share your phone number with third parties for their marketing purposes. For details on how we handle personal data, see our Privacy Policy.

2) Types of SMS Communications

If you opt in to receive text messages from Access Rosin, you may receive messages such as:

• Order and shipping updates
• Product availability or back-in-stock alerts
• Service and support notifications (installations, maintenance windows, ticket updates)
• Billing or account notices (invoices, payment reminders)
• Promotions or offers related to Access Rosin equipment, consumables, and services (if you choose to receive marketing)

If you selected a conversational use case with our team (e.g., two-way support texting), messages may include back-and-forth customer service replies initiated by you.

3) Message Frequency

Message frequency may vary by program and activity. Typical cadence is up to 8 messages per month for marketing and variable (event-based) for transactional messages like order alerts or support tickets.

4) Message & Data Rates

Message and data rates may apply depending on your mobile plan and carrier. International messaging fees may vary.

5) How You Opt In

You can consent to receive SMS from Access Rosin through any of the following:

• Online forms on accessrosin.com (e.g., Contact Us, newsletter, checkout) by checking the SMS consent box
• Verbal consent during calls with our team (documented in our CRM)
• Written consent via paper forms at events or onsite visits

Your consent confirms you are the owner or authorized user of the mobile number provided.

6) How to Opt Out

You can stop receiving texts at any time by replying STOP to any message from us.

You may also request removal by contacting info info@accessrosin.com or calling +1 (949) 373-5337. After you text STOP, you will receive one final confirmation message.

7) Getting Help

If you need assistance, reply HELP in any active thread.

You can also reach us at sales@accessrosin.com, +1 (949) 373-5337, or visit our Help Center.

8) Standard Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or contact us using the methods above.
• Messaging frequency may vary.

For more information, please review our Privacy Policy and Terms of Service.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze performance, and deliver personalized advertising.

• Essential Cookies: Enable navigation and checkout.
• Analytics Cookies: Track site usage for performance optimization.
• Advertising Cookies: Served by partners like NextRoll to personalize ads.

You can manage your cookie preferences in your browser or through the site's cookie settings banner.

5. Cross-Device and Behavioral Tracking

We use NextRoll’s cross-device tracking technology to serve personalized ads across your devices.

• How It Works: Hashed email identifiers may be used to link browsing behavior across devices.
• Opt-Out: You may opt out via Network Advertising Initiative or device-level privacy settings.

6. Consumer Rights

For California Residents (CCPA):

You have the right to:

• Request access to your personal data
• Request deletion of your data
• Opt out of the sale or sharing of your information

To exercise your rights, email us at: sales@accessrosin.com

For EU Residents (GDPR):

You have the right to:

• Access or correct your personal information
• Withdraw consent to data processing
• Lodge a complaint with a supervisory authority

We collect data based on your consent. You may withdraw it at any time via our website or by contacting us.

7. Data Security

We use industry-standard security protocols, firewalls, and encryption to protect your personal data. While we take reasonable measures, no system is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal changes or enhancements in our services. Updates will be posted to this page with a revised “Effective Date.”

9. Contact Us

For questions or concerns regarding this policy, please contact:

Access Rosin

25302 Jeronimo Road

Lake Forest, CA 92630

📧 Email: sales@accessrosin.com

📞 Phone: +1 (949) 373-5337