Effective Date: October 31, 2024

At Access Rosin, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit accessrosin.com or use our services, including communications via SMS. By using our website or services, you agree to the practices outlined below.

1. Information We Collect

Personal Data:

We may collect the following types of personal information:

• Full name, phone number, email address, and billing/shipping details
• IP address, browser type, and browsing behavior
• Communications preferences and history (e.g., email, SMS)

This data may be collected through form submissions, orders, cookies, or tracking pixels.

Non-Personal Data:

We may collect anonymized data such as:

• Device type, browser version, and general geographic location
• On-site behavior and traffic analytics

2. Purpose of Data Collection & Use

We use collected information for the following purposes:

• Fulfillment of orders and customer service
• Sending transactional and promotional communications, including SMS messages
• Analytics to improve user experience and website performance
• Personalized marketing across the web

Third-Party Sharing:

We may share your information with trusted service providers, including:

• NextRoll (AdRoll): For targeted advertising and remarketing across websites
• RingCentral: For sending SMS messages, appointment reminders, and order-related alerts
• Web hosting, analytics, and customer support providers under strict confidentiality agreements

3. SMS Communications & Consent (RingCentral)

By providing your phone number through our website, you agree to receive SMS communications from Access Rosin, including:

• Order confirmations
• Shipping updates
• Appointment reminders
• Promotional messages (if opted-in)

Message Frequency: Varies by user activity.

Message & Data Rates May Apply.

You may opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us at sales@accessrosin.com. We do not share your phone number with third parties for their own marketing purposes.

We use RingCentral as our SMS provider. Your mobile number and SMS history may be processed via their secure communication platform for message delivery and logging.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze performance, and deliver personalized advertising.

• Essential Cookies: Enable navigation and checkout.
• Analytics Cookies: Track site usage for performance optimization.
• Advertising Cookies: Served by partners like NextRoll to personalize ads.

You can manage your cookie preferences in your browser or through the site's cookie settings banner.

5. Cross-Device and Behavioral Tracking

We use NextRoll’s cross-device tracking technology to serve personalized ads across your devices.

• How It Works: Hashed email identifiers may be used to link browsing behavior across devices.
• Opt-Out: You may opt out via Network Advertising Initiative or device-level privacy settings.

6. Consumer Rights

For California Residents (CCPA):

You have the right to:

• Request access to your personal data
• Request deletion of your data
• Opt out of the sale or sharing of your information

To exercise your rights, email us at: sales@accessrosin.com

For EU Residents (GDPR):

You have the right to:

• Access or correct your personal information
• Withdraw consent to data processing
• Lodge a complaint with a supervisory authority

We collect data based on your consent. You may withdraw it at any time via our website or by contacting us.

7. Data Security

We use industry-standard security protocols, firewalls, and encryption to protect your personal data. While we take reasonable measures, no system is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal changes or enhancements in our services. Updates will be posted to this page with a revised “Effective Date.”

9. Contact Us

For questions or concerns regarding this policy, please contact:

Access Rosin

25302 Jeronimo Road

Lake Forest, CA 92630

📧 Email: sales@accessrosin.com

📞 Phone: +1 (949) 373-5337