Warranty
Every Access Rosin® press and wash system ships with a lifetime frame warranty, a one-year limited factory warranty on everything else, and 24/7 support. We back the machines we build.
What the Warranty Covers
Every Access Rosin® rosin press and wash system carries a lifetime warranty on the frame and a one-year limited factory warranty on everything else: platens, hydraulic and pneumatic systems, heating and electronics.
| Component | Term | What's covered |
|---|---|---|
| Frame | Lifetime | The frame against manufacturing defects. |
| Platens & hydraulics | 1 year, limited | Platens and hydraulic/pneumatic systems against manufacturing defects. |
| Heating elements | 1 year, limited | Heating elements, thermocouples, and temperature controllers. |
| Electronics | 1 year, limited | Control panels, wiring, and electronic components; free replacement of any covered electronic component. |
| Wash systems | Same terms | Lifetime on the frame; one year, limited, on everything else. |
What's Included
✓ Covered
- All structural components and welds
- Hydraulic systems and cylinders
- Pneumatic systems and valves
- Heating elements and controllers
- Electrical components and wiring
- Labor for warranty repairs
- Replacement parts shipping
- Calibration and adjustments
✗ Not Covered
- Consumables (bags, parchment, etc.)
- Damage from misuse or negligence
- Unauthorized modifications
- Normal wear items (seals, gaskets and filter screens)
- Cosmetic damage
- Damage from non-genuine parts
- Transport damage is a freight claim, not a warranty claim: note it on the delivery receipt and tell us within 8 calendar days, see Shipping & Returns
File a Warranty Claim
How a claim works.
Submit Your Claim
Start a claim with the warranty claim form or submit a support ticket (have your model and serial number handy). Prefer to talk it through? Call (949) 373-5337 or email support@accessrosin.com and our support team will follow up. Support is available 24/7 by phone and by ticket.
Diagnosis
We troubleshoot the issue together.
Resolution
Parts are shipped or service is scheduled.
Complete
Your press is back up and running.
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