SHIPPING& RETURNS
We ship across the United States and get most orders out the door quickly.
Processing Time
Usually ships in 1–2 business days
Shipping Cost
At checkout
Returns Window
30 Days
Delivery Options
Choose the shipping method that works best for your timeline and budget.
Estimated Transit Times
We ship to destinations across the contiguous United States. Transit times below are estimates from the day your order leaves our facility. Actual delivery times may vary based on your specific location, weather conditions, and carrier availability. Tracking information is provided for all shipments.
| Region | Estimated transit |
|---|---|
| West Coast (CA, OR, WA) | 1–2 days |
| Southwest (AZ, NV, UT) | 2–3 days |
| Mountain (CO, MT, WY) | 3–4 days |
| Midwest (IL, MI, OH) | 3–5 days |
| East Coast (NY, FL, MA) | 4–7 days |
Returns & Exchanges
We stand behind our products. If you're not satisfied, we're here to help.
✓ Eligible for Return
- Unopened items: Full refund within 30 days
- Defective products: Full replacement or refund
- Wrong item shipped: Free return & replacement
- Consumables: Unopened only, within 14 days
✗ Not Eligible
- Opened consumables: Bags, parchment, etc.
- Custom orders: Special configurations
- Used equipment: After initial operation
- Clearance items: Final sale
Need a Hand?
Questions about your order?
Have a question about shipping, tracking, or a return? Our team can help with order status, delivery estimates, and next steps.