Paddle

Every Access Rosin® press and wash system ships with a lifetime frame warranty, a one-year limited factory warranty on everything else, and 24/7 support. We back the machines we build.

What the Warranty Covers

Every Access Rosin® rosin press and wash system carries a lifetime warranty on the frame and a one-year limited factory warranty on everything else: platens, hydraulic and pneumatic systems, heating and electronics.

What's Included

✓ Covered

• All structural components and welds
• Hydraulic systems and cylinders
• Pneumatic systems and valves
• Heating elements and controllers
• Electrical components and wiring
• Labor for warranty repairs
• Replacement parts shipping
• Calibration and adjustments

✗ Not Covered

• Consumables (bags, parchment, etc.)
• Damage from misuse or negligence
• Unauthorized modifications
• Normal wear items (seals, gaskets and filter screens)
• Cosmetic damage
• Damage from non-genuine parts
• Transport damage is a freight claim, not a warranty claim: note it on the delivery receipt and tell us within 8 calendar days, see Shipping & Returns

File a Warranty Claim

How a claim works.

Submit Your Claim

Submit a Warranty Claim

Start a claim with the warranty claim form or submit a support ticket (have your model and serial number handy). Prefer to talk it through? Call (949) 373-5337 or email support@accessrosin.com and our support team will follow up. Support is available 24/7 by phone and by ticket.

Diagnosis

We troubleshoot the issue together.

Resolution

Parts are shipped or service is scheduled.

Complete

Your press is back up and running.

Read the full warranty

We ship across the United States and to Mexico, Spain and New Zealand, and get most orders out the door quickly.

Processing Time

Usually ships in 1–2 business days

Shipping Cost

At checkout

Returns Window

30 days, undamaged goods

Delivery Options

Choose the shipping method that works best for your timeline and budget.

We ship with FedEx, and you choose the service at checkout, from ground through overnight. What you pay depends on three things: what the order weighs, where it is going, and how quickly you need it. The exact figure appears at checkout once your delivery address is in.

Local Pickup

If you would rather collect your order in person, choose the Lake Forest pickup option at checkout. We will have it ready at our Lake Forest, California headquarters and let you know when it is waiting for you.

Estimated Transit Times

We ship throughout the United States, and internationally to Mexico, Spain and New Zealand. The transit times below are estimates for US destinations, counted from the day your order leaves our facility; international transit depends on the destination and on customs clearance. Actual delivery times may vary based on your specific location, weather conditions, and carrier availability. Tracking information is provided for all shipments.

Freight Damage

Inspect your shipment before you sign for it. Title and risk of loss pass to you when the carrier collects the order from our facility (FOB Origin), so once equipment is in transit a damage claim is made against the carrier, and the delivery receipt is the evidence it turns on.

If anything arrives dented, crushed, leaking or short:

• Note it on the delivery receipt before the driver leaves, even if the crate looks only lightly damaged. A clean signature makes a concealed-damage claim much harder to win.
• Photograph the packaging, the pallet and the equipment before you unpack further.
• Tell us in writing within 8 calendar days of delivery, by order request or at support@accessrosin.com. That deadline is set by our Terms and Conditions of Sale; past it, the order counts as accepted as delivered.

Send us the receipt, the photographs and your order number and we will file and pursue the carrier claim alongside you. This 8 day window is separate from the returns window below, which covers undamaged goods.

Returns & Exchanges

We stand behind our products. If you're not satisfied, we're here to help. To start a return or ask about an order, submit an order request.

✓ Eligible for Return

• Unopened items: Full refund within 30 days
• Defective products: Full replacement or refund
• Damaged in transit: Not a return: report within 8 days, see Freight Damage above
• Wrong item shipped: Free return & replacement
• Consumables: Unopened only, within 14 days

✗ Not Eligible

• Opened consumables: Bags, parchment, etc.
• Custom orders: Special configurations
• Used equipment: After initial operation
• Clearance items: Final sale

Read the full shipping and returns policy