Equipment Field Services

Customer Requirements & Pre-Installation Checklist
Before installation can begin, the following site requirements must be met by the customer:

A. Drain Access
- A 2” PVC drain access must be provided either at or above ground level or integrated into an appropriate ground-level drain system.
B. Water Supply
- A non-heated water inlet must be available at the incoming tank location to support system operation.
C. Compressed Air Supply
- A compressed air line must be installed, capable of delivering up to 120 PSI, and must include a female industrial quick-connect fitting.
D. Electrical Power (To be installed by a certified professional)
- A 208V - 220V AC, 20A, 3-Phase, 60Hz circuit must be available at the machine location.
If a chiller option is included, an additional 220V AC, 60A, 3-Phase, 60Hz circuit must be installed at the unit’s location.
If a chiller is not included, the customer must ensure sufficient ice is available on-site for system commissioning.
* All electrical connections must be installed by a certified professional and verified before our team arrives for installation.
E. Chiller Placement & Requirements (If Applicable)
The chiller must be placed on a concrete slab to ensure stability and proper operation.
The chiller must be covered with a canopy positioned at least 6 feet above the unit to protect it from environmental elements.
If the chiller is installed indoors, there must be a minimum clearance of 3 feet on the left and right sides and 6 feet of overhead clearance to allow for proper airflow and maintenance access.

Service Time Frame

Standard Installation: 1-2 business days, depending on site readiness and access.
Commissioning & Testing: Up to 1 additional business day to verify system functionality and performance.
Service Expectations & Terms

The customer is responsible for ensuring all required utilities (drain, water, air, and electrical) are fully operational before installation begins.
Any delays due to incomplete site preparation may result in rescheduling and additional service charges.
Our team will conduct a full system check, including pressure tests, electrical verification, and water flow assessment.
We will calibrate and test the system for proper operation and efficiency.

Customers will receive basic operational training on system use and maintenance with GMP Standard Operating Procedure.

**Additional Notes
If additional modifications or adjustments are needed due to site conditions, they will be billed separately.
If onsite power or infrastructure issues prevent installation, the service will need to be rescheduled, and additional fees may apply.
A signed installation completion report will be provided upon final system verification.
For scheduling or additional inquiries, please contact our support team in advance to confirm your site’s readiness.