Answers to Your Questions
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
There is a few options when you'd like to order a system. As most systems come standard as a SKU, the system is modular and can be customized to fit any size or budget.
- Add items to cart, and check out by selecting INVOICE. A card is not required and the purchase is not processed until a quote is approved by customer. The quote is followed up via email.
- Call us. An itemized quote is sent via email for approval.
We want to speak to you too! Start with the Help Center with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive reply the following Monday, but possibly sooner.
We currently ship to the United States, Canada, Mexico and Europe. To enquire about shipping outside of the USA, or to a different destination, please contact us.
Standard shipping of "in-stock" items normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.